I want to make a complaint about MyRewards?

If you wish to complain about any aspect of MyRewards, we have procedures designed to resolve your complaint effectively. You can tell us about your complaint in the following ways:

1. Call our 24/7 Telephony Centre or visit any of our branches
2. Visit our website www.rbs.co.uk(opens in a new window);
3. Write to the following address:
   Customer Relations Manager
   The Royal Bank of Scotland
   PO Box 594
   Chatham
   ME4 9DP

Complaints
0800 151 0405(overseas: +44 131 5498888)
Relay UK: 18001 0800 151 0405
Open 24 hours.

If you are not satisfied with our response, complaints can be referred to:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

The Financial Ombudsman Service can also be contacted by telephone on 0800 023 4567.