How to Request a Variable Recurring Payment Refund

Please reach out to the merchant in a first instance, otherwise please contact Cora for further assistance.

In case you want to raise a dispute and ask for a refund for the following reasons:

Please follow the following steps:

1. You may have agreed for that payment to be made, please check the permissions store for the agreement details, as below:

If using the Mobile app:

Select My profile in the top right corner
Select “Settings”
Select “Managing connections”
Select “Manage connections”
Select “Recurring payments”
Click on the dropdown menu under “Select payment type” and select " Sweeping payments"
Select “Connected” to see the full list of active payment providers
If within “Connected” you can see the same payment provider name as stated on the transaction you are identifying, then your payment is a sweeping.

If using Digital Banking, navigate to the Security section in the top right corner:

Go to the "Open banking: Managing connections" section
Select “Recurring payments”
Select "Sweeping payments" tab
Select “Connected” to see the full list of active payment providers
If within “Connected” you can see the same payment provider name as stated on the transaction you are identifying, then your payment is a sweeping.

2. After checking the permission store, if you still believe that you have been charged incorrectly, please speak to the Third Party Provider.

How do I ask for a VRP / variable recurring payment / VRP non-sweeping or non-sweeping refund?