How do I close my credit card account or cancel my credit card?

Business Customers

Use the form below to request closure of a card or card account, you can also change account and cardholders details:

Closing a card or card account
Change of name or address
Updating authorised contacts for the account
Changing card and transaction limits
Blocking specific types of transactions

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Download amendment form

If you’d like to get in touch, please contact Card Services on 0345 300 8460 (Relay UK 18001 0345 300 8460)

We’re open Monday to Friday, 8am–6pm.

Calls may be recorded.

Personal Customers

Mobile app / Digital Banking
You can close your credit card through your mobile app or Digital Banking. Simply go to the credit card you’d like to close and select ‘close this account’. We’ll then ask you to fill out some details and confirm you’d like to close the credit card.

Message us via Cora in our mobile app or online
You can contact our credit card team via secure messaging within your mobile app or online through Cora, your digital assistant available 24/7 to support you with questions about day-to-day banking. Simply type ‘Close my credit card’ into Cora and follow the instructions from there.

Call us

Card services
You can contact our credit card team on:
0370 907 0010 (overseas +44 1268 508 023)
Relay UK: 18001 0370 907 0010
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Write to us
Alternatively, you can write to Cards Customer Services to ask for your credit card to be closed. Please include your credit card details in the letter and sign it with your usual signature.

Cards Customer Services
PO BOX 5747
Southend On Sea
SS1 9AJ

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How do I close my credit card account or cancel my credit card?