Why are my text alerts not being sent to me?

Please ensure you have push notifications enabled on the mobile app in your Alert settings in Digital Banking.

There are a number of reasons which may explain why you have not received a Push Alert.

• Network problems
• Out of coverage
• Not connected to Wi-Fi or mobile data
• Opted out of push alerts
• Push alerts for Digital Banking app disabled in handset settings

Another possible reason is that your account may not have been in a status that would trigger an alert.

Although we try to ensure that all alerts are sent to you when you need them, we can't guarantee this every time. You shouldn't rely on this service alone to give you the most accurate information.

If you believe you should have received an alert please call telephone banking.

Telephone banking
03457 242424 (overseas +44 131 5498888)
Relay UK: 18001 03457 242424
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.
Call charge information.