If I enable Android Fingerprint or Touch ID on my mobile app and become a victim of mobile banking fraud, will I be protected?

You will continue to be protected by our Secure Banking Promise(opens in a new window) even after you enable Android Fingerprint or Face ID on iPhone X or Touch ID on any iPhone 6 and above on your mobile app provided you've kept your security information secret.

If you're worried that your personal details or accounts have been subjected to fraudulent activity, our dedicated teams will be able to support you.

To make sure we get you to the right area, please choose from the following:

• I don't recognise a transaction, what can I do?
• I've received an unexpected text alert
• I was asked to enter my full PIN/password and/or use my card-reader when logging into Digital Banking
• What should I do if I notice suspicious transactions on my account?