When will I receive a contact details activity alert?
A contact details activity alert will be sent to you if the mobile home or work phone number that we hold for you on our records is changed. The alert will also be triggered if the address we have for you is amended.
If you change your mobile number we will send out two alerts, one to the old and one to the new mobile number.
The alert will be sent by text message to the mobile phone number that we have on our records.
If you have amended your mobile phone number depending on network and whether your phone is on you should receive the alert shortly after the number was amended.
If you amend your address, home or work phone numbers depending on network and whether your phone is on you should receive the alert by the next working day.
The easiest way to amend your Alert preferences is in the 'Alerts' section of Digital Banking. You can also manage your alerts by visiting one of our branches.
If you have received a contact details activity alert and you have not amended any of your contact details then please contact telephone banking immediately.
Telephone banking
03457 242424 (overseas +44 131 5498888)
Relay UK: 18001 03457 242424
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.
Call charge information.
