When will I receive a payee activity alert?
A payee activity alert will be sent to you when a new payee is set up or an existing payee is amended on your account. The alert will also be triggered if a one off payment is made from your account using telephone banking.
The alert will be sent by text message to the mobile phone number that we have on our records. Dependent on network and whether your phone is on, you should receive the alert shortly after the payee activity is undertaken.
If you have provided us with a valid UK mobile number, then you will automatically receive activity alerts. If you have not yet provided us with your mobile number, you can do this using Digital Banking, telephone banking or by visiting one of our branches.
The easiest way to amend your alert preferences is in the 'Alerts' section of Digital Banking. You can also manage your alerts by visiting one of our branches.
If you have received a payee activity alert and you don't recognise the payee or the activity on your account please call telephone banking immediately.
Telephone banking
03457 242424 (overseas +44 131 5498888)
Relay UK: 18001 03457 242424
Open 7 days a week 8am-8pm (Automated service 24/7).
Calls may be recorded.
Call charge information.
