Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can. On average she can answer questions within 5 minutes.
You can usually find Cora waiting to help at the bottom right hand side of the screen, or in your mobile app by tapping on 'Help' followed by 'Chat to Cora'.
Frequently asked questions about digital banking
What are the different balances in Digital Banking?
What is my Digital Banking customer number?
I've forgotten my Digital Banking login details, what should I do?
How do I register for Digital Banking if I don't have a debit card?
I haven't received my Digital Banking activation code, what can I do?
Frequently asked questions about mobile banking
The cost of your call will depend on what phone line you're using. See our call charge information page.
Also, please note that calls may be recorded for training and monitoring purposes.
Please have your customer number and PIN ready when you call so we can deal with your call quickly. These are the same details you use to log in to Digital Banking.
