Customers with Accessibility Needs

If you are making a complaint or query about your PPI, we want to ensure we make this process as easy as possible for you. If you are experiencing any difficult personal circumstances or have any specific needs such as letters in large print or braille, or translation services, then please let us know.

Please be assured that neither your relationship with the bank or your credit score will be affected by complaining about PPI.

Translation Services

We offer comprehensive translation services in conjunction with our language partner, thebigword. We can provide translation into over 250 languages, ensuring your PPI claim is processed accurately and without delay. We have a dedicated team of linguists and account managers on hand, utilising the latest secure technology to support you with your enquiry/complaint.

Telephone Interpreting

Should you require immediate support, we work with thebigword to provide telephone interpreting, which is available around the clock, every day of the year. To ensure your enquiry/complaint is dealt with effectively, we can connect you with a native speaker to discuss your PPI claim in your own language in a matter of minutes.

If you have any questions about these services, please contact 0800 015 0319, and we will be happy to help.

Visual Adjustments

If the text on our website is too large or too small, we have a step-by-step guide on how to adjust this according to your needs. Please click here for more information.