How do I submit a Subject Access Request (SAR)?

To submit a Subject Access Request you can:

 

Telephone us on the number below:

 

• Telephone banking
  Personal - 03457 242424 (overseas +44 131 5498888)
  Open 7 days a week 8am-8pm (Automated service 24/7).

  Business Customers in Scotland - 0345 6002230 (overseas +44 131 5498888)
  Relay UK: 18001 0345 600 2230
  Business Customers in England and Wales- 0345 3070900 (overseas +44 131 2420017)
  Relay UK: 18001 0345 3070900

  Open 24 hours a day.
  Calls may be recorded.
  Call charge information.

  Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.

 

Visit us at your branch

 

• Royal Bank of Scotland branch locator
  Find your nearest branch using our branch locator.

 

Write in

 

• You can make a request by telephone or in branch, where our staff will be able to complete the form on your behalf. Or if you prefer to write in then please complete the SAR form (PDF 82KB)
• Please be specific if you need anything in particular, as we might be able to find it for you more easily. Please note if you would like a copy of specific information such as a single call recording or a copy of documentation we can usually provide this more quickly without a full Subject Access Request.
• Please do not send any payment when submitting a SAR as in most cases we will not charge a fee to comply with a subject access request.
• We'll send your data to you securely electronically in PDF form, so you can share it with a third party if you need to. Alternatively, we can post it to you.
• When you've completed your request, for security purposes we may contact you. The bank is obliged to ensure that we are dealing with the correct person, so we may ask you to prove your identity, before we address your request and respond. If you are unable to prove your identity, we are not required to respond. Once you have proved your identity and we've approved your request, it'll usually take up to 30 days for us to prepare it. We aim to complete all requests as soon as possible and within that time, however if your request is more complex, we may take up to 90 days. In the unlikely event that this is the case we will let you know of any delays within 30 days.

Please post your signed and completed form to:

Subject Access Requests
Mailroom Manager
1 Hardman Boulevard
Manchester
M3 3AQ
Depot 049