How much does it cost to request a new valuation on my property?
If you're an existing customer you can check the free house price index (HPI) value we have applied to your property by logging in to Manage my Mortgage. This is updated quarterly. As well as this, you'll also see the last valuation amount and the date it was carried out.
Your current Loan to value (LTV) % is calculated using the higher of these two figures, to give you the best outcome and access to the lowest applicable deal. It won't take account of any work you may have had done to your property such as an extension.
To log in you'll need your mortgage account number, surname, date of birth and mortgaged property's postcode. You can find your mortgage account number on your most recent mortgage statement, in the 'Account summary' section in online and mobile banking or on your mortgage offer documentation.
If you don't agree with the HPI figure you can choose to pay for a property valuation and we will contact one of our approved surveyors on your behalf to arrange this. Please note that the new valuation is used to calculate your revised LTV, whether it is higher or lower than the current value, as it has been carried out by a independent valuer. This may impact any additional borrowing you are looking to apply for and/or any new deals that you are looking to switch to from your current deal.
If you would like someone to visit your property to complete a valuation, then log in to Manage my Mortgage and follow the on screen guidance. The cost will vary depending upon your property's value.
