I haven't received an activation code for my mobile banking app, what should I do?

If you haven't received a text message with the activation code please complete the following:

• Check that the mobile number you confirmed is correct using Digital Banking
• Turn your phone off and switch it back on, then check your text messages to see if you have received an SMS from us with your activation code
• Check your signal and Wi-Fi strength
• If you have just changed your mobile number, you will need to wait 3 full days before re-trying

In the meantime, you can still use your Digital Banking service.

If you are still having problems, please contact us.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.