The best place to start if you have been charged twice by the same company on your credit card is by contacting the company who you paid.
But we realise it's not always possible to resolve a dispute directly with the retailer or supplier. If you can't resolve the issue we may be able to help you and start a claim.
It would be really helpful if you had the following information ready before contacting us:
- The dates and amounts of the duplicated payments
- A description of the goods or services you were paying for
- Details of any contact you have had with the retailer or supplier to try and resolve this dispute
It's worth noting that if you have paid twice for the same purchase by another means, we will need proof of this in order to recover the money back. For example, it could be a copy of the cash receipt or another bank or card statement.
If you need further support you can chat with the Retail Disputes team through our Secure Messaging Service in the mobile app. They are available from Monday to Friday 8am-6pm. Please log into your Mobile App and select "Chat to Cora" and type Dispute 909. In light of the recent outbreak of coronavirus, we’re working through a large volume of claims, we aim to review your case and any documentation within 10 working days (excludes Saturdays, Sundays and Bank Holidays).
