There's a problem with the goods or services that I've received

We can help you to resolve the following issues:

• They’re faulty
• You think they’re counterfeit (fake)
• The goods aren't as described
• The services aren't as described
• They’re different to how they were advertised
• The quality of the product was different to what was advertised
• Your dispute relates to binary trading

If you need help with any of the above there’s no need to call as we’ve created a simple online form (opens in a new window) to make resolving this as smooth as possible.

Open the form and select “There’s a problem with the goods or services that you’ve received” and then follow the on screen prompts. The form will take approximately 5 minutes to complete and you will receive automatic updates throughout your claim. In light of the recent outbreak of coronavirus, we’re working through a large volume of claims, we aim to review your case and any documentation within 10 working days (excludes Saturdays, Sundays and Bank Holidays). Simply use our online form (opens in a new window).