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What is Accounts with Other Banks?

What is Accounts with Other Banks?

View your personal and business accounts and credit cards held with other UK banks registered with Open Banking in our mobile app.  This feature will help you to see all your balances and transactions in one place instead of having to use multiple apps.

How do I add accounts with other banks?

How do I add accounts with other banks

Click on the 'Add accounts with other banks' button on the home screen. If this button is not showing you will need to update your Royal Bank of Scotland app to the latest version first.

If you need further help to set this up, visit our Account Aggregation page (opens in a new window).

Which other banks can the accounts be added from?

Which other banks can the accounts be added from?

You can add accounts from UK banks registered with Open Banking that we have made available in the app. The most up to date list of banks is always available in the app. We're working to add more banks into our app as soon as they become available. Please keep checking our app to see if your bank is available.

If I am not registered as an online/mobile user for the other bank, can I add my accounts from the other bank(s) to the mobile app?

If I am not a registered online user for the other bank, can I add my accounts from the other bank(s) to the mobile app?

No - You need to be a registered online/mobile user of the other bank to use this feature. 

If I am locked out of my other bank's online banking/mobile app, can I add an account with another bank?

Why did I receive a message 'Something went wrong' when trying to add an account with another bank?

Why can't I see my newly added account straight away?

Why can't I see my newly added Current Accounts straight away?

It takes a few minutes to retrieve your account/credit card information from your other bank. Alternatively you can close the app and log back in again to refresh account information. There should not be a similar delay once the account has been added to your mobile app.

My accounts with other banks have disappeared from the app, can I re add them?

My accounts with other banks have disappeared from the app, can I re add them

You can add your accounts back in using the 'add accounts with other banks' button on the home screen. If this button is not showing you will need to update your Royal Bank of Scotland app to the latest version first.

How do I renew consent for my account?

Why does consent only last for 90 days?

How can I remove my consent?

If I close my other bank's accounts, will it be removed immediately from the mobile app?

If I close my other bank's Current Accounts, will they be removed immediately from the mobile app?

If an account is closed at the other bank, the account will be removed when the data is automatically refreshed. You can also manually refresh the data to remove the account.

I have removed my account with another bank, but it’s still showing in my other bank’s list of active open banking consents.

Is accounts with other banks safe and secure?

Is Accounts with Other Banks safe and secure?

Yes. We do not store any of the other bank's login details and the data received from the other banks is protected the same way as our internal data to ensure security. You remain in control of your data at all times and can stop using the feature at any time.

Why is the account data not always up to date?

What do I do if I don't recognise a transaction showing for my account with the other bank?

If I am locked out of my other bank's online banking/mobile app, will I still be able to see my other bank's accounts within the mobile app?

How do I contact the bank for any questions on accounts with other banks from the mobile app?

How do I contact the bank for any questions on Accounts with Other Banks from the mobile app?

Tap on Help ----> "Chat to Cora" in your mobile app.

Do I have to sign up for accounts with other banks?

Can I set up accounts with other banks on my online banking also?

Can I set up Accounts with Other Banks on my online banking also?

No. The feature is available only on our mobile app.

Can I, as a personal customer, add my business current account from my other bank?

Can I, as a business customer, add my personal current account from my other bank?

I can’t find the option to add an account from another bank

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