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Why am I seeing a scam warning when trying to make a payment?

Why am I seeing a scam warning when trying to make a payment?

Customers continue to lose money to scams in a number of ways which can have a devastating impact. We have introduced educational content when making payments to help you stop and think, and reduce the likelihood of scams being successful.

What advice can you provide before I make a payment?

What advice can you provide before I make a payment?

We can provide guidance on how to make payments safely however we also need you to stop and consider whether a payment instruction could be a scam before continuing.

You are best placed to challenge any request for payment. Before you make the payment you should be fully confident it’s not a scam. If you’re in any doubt, don’t continue.

Why might I lose my money if the payment is a scam?

Why might I lose my money if the payment is a scam?

Most payments are processed immediately after you authorise them. This means that by the time people realise it’s a scam, the money has reached the destination account and will very likely have been withdrawn or moved, making it difficult to track and recover funds.

Where can I get more advice on how to protect myself from scams?

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