Why has a bank charge been applied?

If you suspect a charge has been applied to your account in error, you should first check which type of charge has been applied and confirm if it has been applied correctly. You can get further guidance on how to do this through our Charges FAQ.

Alternatively, you can find further information on our Rates & Charges Page(opens in a new window).

If you still don’t recognise the charge which has been applied and would like to question why it has been applied please chat to Cora, your digital assistant.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

Remember – you can set up text alerts which will notify you of important activity on your account, this can help you to prevent incurring charges in the future. You can find guidance on the type of alerts we offer through our Alerts FAQ and further guidance on how to set up text alerts on our Text Alerts FAQ.

You can also find further guidance on avoiding fees and charges in our Overdraft Costs Video(opens in a new window).