Why has my VRP (variable recurring payment) or sweeping payment not been received?

For Sweeping queries, in case of a payment not being received:

1. You may not have enough funds, please check your account balance for funds available
2. You may not have a mandate in place with that merchant / TPP. Please check your permissions store for the agreement details, as below:

If using the Mobile app:

1. Select My profile in the top right corner
2. Select “Settings”
3. Select “Managing connections”
4. Select “Manage connections”
5. Select “Recurring payments”
6. Click on the dropdown menu under “Select payment type” and select " Sweeping payments"
7. Select “Connected” to see the full list of active payment providers
8. If within “Connected” you can see the same payment provider name as stated on the transaction you are identifying, then your payment is a sweeping payment.

If using Digital Banking, navigate to the Security section in the top right corner:

1. Go to the "Open banking: Managing connections" section
2. Select “Recurring payments”
3. Select "Sweeping payments" tab
4. Select “Connected” to see the full list of active payment providers
5. If within “Connected” you can see the same payment provider name as stated on the transaction you are identifying, then your payment is a sweeping payment.

• In case none of the above two options is the reason of your payment to not being sent, please speak to the Third Party Provider involved
• As a last step, please contact the bank via Cora for further assistance.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.

For VRP (variable recurring payment), in case of a payment not being received:

1. You may have not enough funds, please check your account balance for funds available
2. You may not have a mandate in place with the merchant / TPP, please check your permissions store for the agreement details, as below:

If using the Mobile app:

1. Select My profile in the top right corner
2. Select “Settings”
3. Select “Managing connections”
4. Select “Manage connections”
5. Select “Recurring payments”
6. Click on the dropdown menu under “Select payment type” and select “Variable recurring payments”
7. Select “Connected” to see the full list of active merchant / retailers
8. If within “Connected” you can see the same merchant name as stated on the transaction you are identifying, then your payment is a VRP / variable recurring payment / VRP non sweeping / non sweeping.

If using Digital Banking, navigate to the Security section in the top right corner:

1. Go to the "Open banking: Managing connections" section
2. Select “Recurring payments”
3. Select “Variable recurring payments” tab
4. Select “Connected” to see the full list of active merchant / retailers
5. If within “Connected” you can see the same merchant name as stated on the transaction you are identifying, then your payment is a VRP / variable recurring payment / VRP non sweeping / non sweeping.

• In case none of the two above options is the reason, please speak to the merchant or retailer involved in the transaction
• Alternatively, please contact the bank via Cora for further assistance.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.