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What do I do if I've blocked my debit card PIN at a point of sale retailer?

What do I do if I've blocked my debit card PIN at a point of sale retailer?

If you have entered your PIN incorrectly three times in a row at a point of sale retailer, you will not be able to make any further point of sale retailer payments.

If you know your PIN

  • Your card will still work at any cash machine, and for purchases made over the telephone and online
  • You can unblock your PIN at any Royal Bank of Scotland (In Scotland), NatWest or Ulster Bank cash machine:
    • Insert your card and enter the correct PIN
    • Select 'Other Services', then 'Unblock PIN' and you will be able to use your card and PIN immediately
  • If you are unable to visit a Royal Bank of Scotland (In Scotland), NatWest or Ulster Bank cash machine to unblock your PIN, you will need to request a replacement card
  • If you are on holiday outside the UK, you can either reset you PIN once back in the UK or contact the bank to send a replacement card card to your address recorded on file

If you do not know your PIN

  • You can contact the bank via our Support Centre(opens in a new window), see your PIN in your mobile app or order a PIN reminder via Digital Banking.
  • Upon receipt of the PIN reminder, you can unblock your PIN at any Royal Bank of Scotland (In Scotland), NatWest or Ulster Bank cash machine:
    • Insert your card and enter the correct PIN
    • Select 'Other Services', then 'Unblock PIN' and you will be able to use your card and PIN immediately
  • If you are unable to visit a Royal Bank of Scotland (In Scotland), NatWest or Ulster Bank cash machine to unblock your PIN, you will need to request a replacement card