How can I amend a standing order?
Personal current accounts
You can amend a standing order using Digital Banking, mobile banking, or by contacting telephone banking.
Amend a standing order online
You may need a card-reader and a card you can use with that reader to complete this process. However, if you are registered for biometrics you may require your mobile app.
We require at least 3 working days notice to amend your standing order online. For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order using Digital Banking is by close of business on Tuesday.
If you need to amend the reference number you may need to delete the current mandate and set up a new one.
If you need to make an amendment to a standing order due out in the next 2 working days you can by contacting telephone banking or visiting a branch.
To amend a standing order on Digital Banking:
- Log in to Digital Banking at www.digitalbanking.rbs.co.uk (opens in a new window)
- Select 'Payments & transfers' from the main menu
- From the 'Standing orders' section, select 'Manage standing orders'
- From the 'Standing orders list' select the appropriate standing order and then select the 'Amend standing order' button.
- If required amend the payee details and then select 'Next'
- If required amend the payment details and then select 'Next'
- Confirm the details are correct and select 'Amend standing order' to complete your request.
- If required, authorise the changes using your card-reader or mobile app.
- Select the 'Confirm' button to complete the authorisation.
Alternatively you do have the option to cancel the standing order (which will recall the payment) up to 6pm the working day before the payment will be made and set up a new one with the amended details.
You may need your card-reader to set up a new Standing Order.
Using mobile banking
We require at least 3 working days notice to amend your standing order.
- Log in to your mobile app
- Tap ‘Payments’ on the bottom of the home screen
- Make sure the account displayed is set to the account where the Standing order is paid from. You can swipe to change accounts or tap 'Change account'.
- Tap ‘Regular payments’
- Tap ‘Standing orders’
- Select the standing order you want to amend
- Select ‘Edit’
- Follow the on screen steps to change the payee name, regular payment amount, and frequency
- Review and confirm the details
Business current accounts
You can amend a standing order using Digital Banking, mobile banking, or by contacting telephone banking.
Amend a standing order online
You may need a card-reader and a card you can use with that reader to complete this process. However, if you are registered for biometrics you may require your mobile app.
We require at least 3 working days notice to amend your standing order online. For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order using Digital Banking is by close of business on Tuesday.
If you need to amend the reference number you may need to delete the current mandate and set up a new one.
If you need to make an amendment to a standing order due out in the next 2 working days you can by contacting telephone banking or visiting a branch.
To amend a standing order on Digital Banking:
- Log in to Digital Banking at www.digitalbanking.rbs.co.uk (opens in a new window)
- Select 'Payments & transfers' from the main menu
- From the 'Standing orders' section, select 'Manage standing orders'
- From the 'Standing orders list' select the appropriate standing order and then select the 'Amend standing order' button.
- If required amend the payee details and then select 'Next'
- If required amend the payment details and then select 'Next'
- Confirm the details are correct and select 'Amend standing order' to complete your request.
- If required, authorise the changes using your card-reader or mobile app.
- Select the 'Confirm' button to complete the authorisation.
Alternatively you do have the option to cancel the standing order (which will recall the payment) up to 6pm the working day before the payment will be made and set up a new one with the amended details.
You may need your card-reader to set up a new Standing Order.
Using mobile banking
We require at least 3 working days notice to amend your standing order.
- Log in to your mobile app
- Tap ‘Payments’ on the bottom of the home screen
- Make sure the account displayed is set to the account where the Standing order is paid from. You can swipe to change accounts or tap 'Change account'.
- Tap ‘Regular payments’
- Tap ‘Standing orders’
- Select the standing order you want to amend
- Select ‘Edit’
- Follow the on screen steps to change the payee name, regular payment amount, and frequency
- Review and confirm the details
Using the digital form
The quickest way to cancel a standing order is through Digital Banking or the mobile app. If you don't have access to Digital Banking, you can manage standing orders up to £10,000 using our digital standing order form (opens in a new window).
The form will ask you for the email addresses of the people with signing permissions on the account. In order to process your request, the details and signatures of your account signatories must match what we have on record. To help speed things up, once you've submitted the form please let your signatories know that they'll be required to approve the request. We'll also send them an email with instructions.
For more help managing your account, please visit our managing your accounts hub (opens in a new window).
If you don't have Digital Banking yet, you can learn more here (opens in a new window).
