How long will my account take to open?
New customer
If you have applied for a current account or an instant saving account online and this is your first account with us the process may take up to 10 days dependent upon the identification you provide whilst applying.
Existing customer
If you have applied for a current account or an instant saving account online and you already have an existing account with us, then your new account should be open within one working day.
For any further information please contact:
General enquiries
Application support
For Current or Savings accounts
We offer 24/7 application support online via Cora, our digital assistant, and our friendly webchat team. Simply click the Cora button below and ask 'help with my account application' and select the current or savings account.
Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.
You can also do this in the mobile app by tapping 'Help' on the homescreen, followed by "Chat to Cora".
Royal Bank of Scotland application helpdesk (Loans, Overdrafts or Credit Cards)
Royal Bank of Scotland application helpdesk
0345 3030 344
Relay UK: 18001 0345 3030 344
Open Monday to Friday 9am - 5pm, closed Sat-Sun.
(Opening hours may vary on Public Holidays)
Calls may be recorded.
Loan or Overdraft - option 3
Credit Card - option 4
Loan enquiries
Royal Bank of Scotland Lending
03457 24 24 24
overseas: +44 131 549 8888
Relay UK: 18001 03457 24 24 24
Open Monday to Friday 8am - 8pm, Saturday 9am - 3pm (excluding public holidays)
Calls may be recorded.
Credit card enquiries
Card services
You can contact our credit card team on:
0370 907 0010 (overseas +44 1268 508 023)
Relay UK: 18001 0370 907 0010
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.
Call charge information.