I used my debit or credit card or a cash machine abroad, but there was an issue

If you’ve used your debit card abroad and there was a problem with the cash machine withdrawal or you were charged in the wrong currency. There’s no need to call as we’ve created a simple online form (opens in a new window) to make resolving this as smooth as possible.

Open the form and select “You used your debit/credit card or a cash machine abroad, but there was an issue” and then follow the on screen prompts. The form will take approximately 5 minutes to complete and you will receive automatic updates throughout your claim. In light of the recent outbreak of coronavirus, we’re working through a large volume of claims, we aim to review your case and any documentation within 10 working days (excludes Saturdays, Sundays and Bank Holidays). Simply use our online form (opens in a new window).