How do I make a claim on my mobile phone insurance?
You're in good hands. The fastest way to make your claim is through our online claims portal. Remember to:
- Contact us as soon as possible to report the incident.
- Let your network provider know, and report the incident to the police if relevant. They’ll give you a crime reference number if your phone has been stolen.
As soon as we have got all of the information we need, we can arrange a speedy repair or replacement.
Log in to Membership Services (opens in a new window) to register a claim online, or call us to speak to an agent.
Silver: 0345 607 5154 (Relay UK 18001 0345 607 5154)
Overseas: +44 2392 666 062
Platinum: 0345 609 0456 (Relay UK 18001 0345 609 0456)
Overseas: +44 2392 668 827
Black: 0345 266 8801 (Relay UK 18001 0345 266 8801)
Overseas: +44 2392 668 814
To find out more about your mobile phone insurance visit our dedicated page (opens in a new window).
